Receives, records, initiates, and coordinates corrective action for statewide trouble calls from customers and employees. Performs test analysis and isolation activities, while on the line with the customer, by accessing/utilizing various computer based testing systems and peripheral equipment; establishes new facility records or updates existing records; coordinates activities related to trouble reports for field/central office forces. Initiates follow up calls to ...
The Specialist is accountable for the order coordination of all services and products for high value business customers. Products and services include a B1 through Frame Relay, ADSL, ISDN, data, PBX's, etc. The Specialist will participate as an integral part of the customers' assigned sales team. The Specialist is also responsible for assisting customers with all billing related issues. Performs other related, marginal duties as required.
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