Responsibilities
Summary
Respond to customer phone inquiries regarding Affiliate (non LEC) Services such as Internet Services, Long Distance, Wireless, Video, etc. Serve as a Tier 1 support service for residential/business internet connectivity, e-mail questions, viruses, networking, security software and limited hardware issues. Perform standard isolation analysis and a variety of duties within the Affiliate Service Center (temporarily residing within the eCARE Department) consistent with ...
Summary
Responsible for promoting excellent customer relations by providing necessary customer service to resolve customer concerns and offering products and services to meet customer needs. Has authority to staff and conduct performance appraisals. Provide team leadership to the customer contact staff. Responsible to guide others using established guidelines and the collective bargaining agreement; plans and executes team's work/activities. Must be able to exercise good judgment within defined ...
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