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  1. Local Manager - Customer Ops #102468

    Hawaiian Telcom Local Manager - Customer Operations (job requisition #102468) Responsibilities Summary The Local Manager will supervise field technicians in the installation, maintenance and construction of network elements within a center environment or in the field and at the customer site. Responsible for providing operations support to multiple areas including: construction, installation and maintenance, customer engineering, customer operations, business operations and customer services ...

  2. MDU Account Manager (102523)

    Summary: The position is responsible for selling Hawaiian Telcom’s triple play service (TV, high speed internet and voice) offerings to both new and existing Multi-dwelling Unit (MDU) market (condominiums and single family homes).  They are also responsible for planning and coordinating marketing programs and events to increase Average Revenue per user (ARPU)     Essential Functions and Responsibilities: Attain assigned sales commitment including: protection of revenue base, generation of new ...

  3. Customer CARE Support Agent #102514

    ResponsibilitiesPrimary Purpose: Receives, records, initiates, and coordinates corrective action for statewide trouble calls from customers and employees. Performs test analysis and isolation activities, while on the line with the customer, by accessing/utilizing various computer based testing systems and peripheral equipment; establishes new facility records or updates existing records; coordinates activities related to trouble reports for field/central office forces. Initiates follow up calls to ...

  4. Consumer Marketing Support Specialist (102510)

    Summary Coordinates, develops, directs, and organizes internal channel communications and training for consumer products (TV, High speed, Bundles, etc) and channels, as well as driving new opportunities to increase gross sales within the kiosk  and D2D channels in order to meet marketing, financial, and corporate growth objectives by performing the following duties.   Essential Duties and Responsibilities: 20 %  Manage channel communications for all consumer products, with an emphasis on ...

  5. Specialist - Database Marketing (102482)

    Summary The Specialist Database Marketing is responsible for supporting the data and information needs of the consumer and business sales and marketing department. This individual will support the Sr. Mgr Customer Insight in ongoing maintenance of customer data, new data requests and ad hoc analysis as required.     # Essential Duties and Responsibilities: Wt % 1 Implement multiple, concurrent direct marketing campaigns. Perform analysis to assist in overall evaluation of campaign's ...

  6. IT Database Administrator (#102432)

    Hawaiian Telcom IT Database Administrator #102432 Responsibilities Summary The IT Database Administrator is responsible for the performance, integrity, and security of databases in a complex enterprise environment. Additional role requirements will include the planning, development and troubleshooting of Microsoft SQL or Oracle databases across production, development, and QA environments. The IT Database Administrator will also participate in various IT Data Center initiatives to improve service ...

  7. Major Account Executive (102501)

    Summary: This position reports to the Sales Manager - Major Accounts. The Major Accounts Executive manages all aspects of the sales process to specific customers within the assigned market segment. Essential Duties and Responsibilities: 80%  Develop and implement sales activities that are strategically important to HT to achieve sales targets: - Focused on closing new and win back opportunities. - Develop sales contracts pertinent to customer’s requirements and business solutions. - Cultivate ...