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call center representative in Honolulu

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  1. Customer CARE Support Agent #102514

    ResponsibilitiesPrimary Purpose: Receives, records, initiates, and coordinates corrective action for statewide trouble calls from customers and employees. Performs test analysis and isolation activities, while on the line with the customer, by accessing/utilizing various computer based testing systems and peripheral equipment; establishes new facility records or updates existing records; coordinates activities related to trouble reports for field/central office forces. Initiates follow up calls to ...