The Help Desk Specialist will:execute scriptsanswer calls, troubleshoot/resolve/and or escalate technical issuesopen and close ticketscorrelate events and incidentsprovide deskside supportFamiliarity with ticketing software like Remedy a plusREQUIRED: One (1) year experience in IT required including at least one (1) year of customer service experience in IT. CompTIA Security+
Experience with Service-now.com software or similar service desksoftware, preferred. The Service Desk Analyst provides Level 1 (first call) helpdesk support....
Aug 18 - United States
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