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Responsibilities   Summary   Respond to customer phone inquiries regarding Affiliate (non LEC) Services such as Internet Services, Long Distance, Wireless, Video, etc.  Serve as a Tier 1 support service for residential/business internet connectivity, e-mail questions, viruses, networking, security software and limited hardware issues. Perform standard isolation analysis and a variety of duties within the Affiliate Service Center (temporarily residing within the eCARE Department) consistent with ...